Connect Screendesk to Your AI Agent

Use AI with Screendesk to inspect support recordings, read timestamped transcript pages and update recording summaries.

6 tools API key

Try a Screendesk Task

Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.

oo Skill Screendesk

Summarize a Recording

Read a recording and its transcript pages to summarize the reported issue.

/oo Screendesk: Get recording [UUID], read transcript pages and summarize the issue with timestamps.

Update a Recording Summary

Apply supplied summary text to a recording.

/oo Screendesk: Update recording [UUID] summary to [text].

Start Working with Screendesk

  1. Install OOMOL

    Set up oo CLI and the oo Skill in your agent.

    Install OOMOL →
  2. Connect Screendesk

    Provide a Screendesk Personal Access Token.

    Connect Screendesk →
  3. Give Your Agent a Task

    Use /oo with the pages to read, the changes to make, and where to save the result.

    Connection Guide →

Choose Your Agent

  • An Enterprise plan with API access and permission to view target recordings.
  • Transcripts are paginated. User-list and user-search actions require an admin token.

Screendesk Tools

Use AI with Screendesk to inspect support recordings, read timestamped transcript pages and update recording summaries.

Summarize a Recording

Read a recording and its transcript pages to summarize the reported issue.

Update a Recording Summary

Apply supplied summary text to a recording.

6 tools

List Recordings

List Screendesk recordings visible to the authenticated user.

screendesk.list_recordings

Get Recording

Get one Screendesk recording by UUID.

screendesk.get_recording

Update Recording

Update the title, summary, or description of a Screendesk recording.

screendesk.update_recording

Get Recording Transcript

Get one page of the timestamped transcript for a Screendesk recording.

screendesk.get_recording_transcript

List Users

List Screendesk workspace users. This action requires an admin token.

screendesk.list_users

Search User

Find a Screendesk workspace user by email. This action requires an admin token.

screendesk.search_user

Frequently Asked Questions

Is one transcript response complete?

It is one timestamped transcript page. Request further pages as needed.

What plan is required?

Screendesk API access requires an Enterprise plan.

What should I specify in my request?

Transcripts are paginated. User-list and user-search actions require an admin token.

Connect Screendesk

About Screendesk ↗