Give engineering the context behind a support ticket.

Connect Zendesk and Linear through OOMOL. Ask AI to group related customer reports, prepare replies, and create engineering issues with the details needed to investigate.

Connect Apps Ask with Your Own Details

Escalate a Support Ticket

Example Conversation

Read Zendesk ticket #1042 about login after a password reset. Search Linear for the same bug. If there is no matching issue, create one in the Identity team with the reported behavior and ticket reference.

Codex

I’ll read the ticket, check for a duplicate, and find the Identity team before creating the issue.

Read ticket #1042 and its comments

Zendesk

zendesk.get_ticket

Search Linear for the password-reset login bug

Linear

linear.search_issues

Find the Identity team

Linear

linear.list_linear_teams

Create the bug with the support reference

Linear

linear.create_linear_issue

Engineering Issue Created

ID-87 · Login loops after password reset

Existing work: No matching issue found

Reported: Customer returns to the sign-in screen

Missing detail: Browser version

Source: Zendesk #1042

Read Zendesk #1042 and find its Linear issue. Check the latest investigation notes, then send a public reply asking for the browser version and reproduction steps.

Codex

I’ll check the ticket and engineering notes, then post the requested customer reply.

Read ticket #1042 and its comments

Zendesk

zendesk.get_ticket

Find the issue referencing Zendesk #1042

Linear

linear.search_issues

Read ID-87 and the investigation notes

Linear

linear.get_linear_issue

Post the public reply to ticket #1042

Zendesk

zendesk.reply_to_ticket

Reply Sent to #1042

Thank you for reporting the sign-in loop after resetting your password. Could you share your browser version and the steps you followed? These details will help us investigate the behavior described in your ticket.

Prepare Customer Replies

Read the selected ticket and its available conversation context before drafting a response. Ask for an answer that addresses the customer’s question and names the next step. When you choose to send it, the agent can post the ticket reply.

Ask with Your Own Details

Example result

Reply Sent to #1042

Put Your Agent to Work

Read the Customer Report

Start with a Zendesk ticket and its comments. Extract the reported behavior, reproduction details, and missing information before deciding whether to escalate it.

Create Useful Engineering Reports

Turn a detailed customer report into a Linear issue with the observed behavior, reproduction details, and support ticket reference. Search for an existing issue first so related customer reports can be considered together.

Start with Your Apps

Connect the accounts you use for this task. Each app guide includes authorization and a first query.

Zendesk

Read tickets and customer conversations
Send customer replies or internal notes

Connect Apps

Linear

Find existing bugs before escalation
Read engineering status and investigation notes
Create bug reports with ticket references

Connect Apps

Connect Your Agent

Choose your agent and follow its setup guide to use your OOMOL connections.

Ask with Your Own Details

Use the request below to read your records and bring the findings back into the conversation.

Prepare Your First Request

Provide the Zendesk ticket number and the Linear team. Include a product or feature name to narrow the search.

Replace the text in brackets with your own details, then paste the request into your connected agent.

Read Zendesk ticket [ticket number] and search [Linear team] for the reported problem. Summarize the customer's symptoms, related issues, and information still needed in this conversation.

Questions Before You Start

Can support tickets become engineering issues?

Yes. Your agent can read a Zendesk ticket, search Linear for related issues, and create a new issue with the relevant customer context. Specify the engineering team and the details you want included.

Can I ask for a reply draft before posting it?

Yes. Ask the agent to prepare the text in the conversation for review. When the wording is ready, instruct it to post the reply to the selected Zendesk ticket.

Build with the Connector SDK

All Solutions