Support

Need Help with OOMOL?

Tell us what you are trying to do, what happened, and where you got stuck. We will help you find the next step.

Talk to the CEO

I'm Shaun, CEO of OOMOL. I'd love to hear how OOMOL fits into your work, what's been useful, and what we can make better. Feel free to reach out anytime.

Email Shaun shaun@oomol.com

Email support

For account access, billing, security details, or anything you do not want to share publicly.

support@oomol.com

Email us

Please include your OOMOL account email and any screenshots or error messages that may help.

Discord community

For quick questions about setup, App connections, Skills, and workflow ideas.

discord.gg/W3evr2kJDa

Join Discord

Great for questions that do not include private account or billing details.

GitHub Discussions

For feature requests, reproducible issues, integration questions, and longer product discussions.

oomol-lab/discussions

Open Discussions

Public threads make it easier for the team and community to follow up.

What to include

You do not need to write a formal report. A few details about what happened are usually enough for us to start helping.

Your OOMOL account email or the workspace where the problem happened.
What you were trying to do, including the App, Tool, Skill, or agent you used.
What you expected, what actually happened, and the steps that led there.
Screenshots, error messages, browser or OS details, and the oo-cli version if the issue is CLI-related.

Common questions

Here are a few examples to help you choose the fastest path.

Something is not working

Send us an email if the issue includes private data. If it can be shared publicly, post it in GitHub Discussions.

Setup or workflow help

Ask in Discord when you want quick help connecting Apps, installing oo-cli, or choosing a Skill.

Billing or login issues

Email us for subscriptions, credits, login problems, or workspace ownership questions.