Leina 
Wanta 
Investigate recent issues
List a bounded time window and read issue messages.
/oo Pylon: List Pylon issues from [start time] to [end time within 30 days], then read messages for relevant issues and summarize unresolved questions.
Connect Pylon to Your AI Agent
Ask your AI assistant to work with Pylon: investigate support issues and add internal notes.
13 tools API key
Try a Pylon Task
Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.
oo Skill Pylon
Add investigation notes
Publish an internal HTML note on a specified issue.
/oo Pylon: Add internal note [HTML note] to Pylon issue [issue ID or number].
Start Working with Pylon
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Install OOMOL
Set up oo CLI and the oo Skill in your agent.
Install OOMOL → -
Connect Pylon
Connect using your Pylon API Token.
Connect Pylon → -
Give Your Agent a Task
Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →
Choose Your Agent
- An account with access to the Pylon resources used in your task.
Pylon Tools
Pylon issue, message, account, and contact operations let an AI assistant investigate customer support context.
Investigate recent issues
List a bounded time window and read issue messages.
Add investigation notes
Publish an internal HTML note on a specified issue.
13 tools
Get Me
Fetch the Pylon organization associated with the API token.
pylon.get_me List Issues
List Pylon issues within a required time range of up to 30 days.
pylon.list_issues Get Issue
Fetch one Pylon issue by ID or issue number.
pylon.get_issue Create Issue
Create a Pylon issue with a title, HTML body, and requester or account context.
pylon.create_issue Update Issue
Update mutable fields on one Pylon issue by ID or issue number.
pylon.update_issue List Issue Messages
List messages, replies, and internal notes on one Pylon issue.
pylon.list_issue_messages Create Issue Note
Create an internal note on a Pylon issue.
pylon.create_issue_note Get Account
Fetch one Pylon account by account ID or external ID.
pylon.get_account Search Accounts
Search Pylon accounts with a filter and optional fuzzy text search.
pylon.search_accounts Create Account
Create a Pylon account.
pylon.create_account Get Contact
Fetch one Pylon contact by contact ID with optional paginated account context.
pylon.get_contact Search Contacts
Search Pylon contacts with a filter and optional fuzzy text search.
pylon.search_contacts Create Contact
Create a Pylon contact.
pylon.create_contact No matching tools.
Frequently Asked Questions
Is create_issue_note a public reply?
It creates an internal note, not a customer-facing reply.
Can I list issues over a full year in one call?
list_issues requires a time range of no more than 30 days; split longer periods into windows.
Can contacts be searched by free text alone?
search_contacts requires a filter and optionally accepts fuzzy text search.