Connect Help Scout to Your AI Agent

Find the relevant conversation, read its messages, and save a reply draft based on your instructions.

Try a Help Scout Task

Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.

oo Skill Help Scout

Save a Customer Reply Draft

Read the conversation’s full threads and save a customer reply for review.

/oo Help Scout: Find conversation [number] in inbox [ID], read all its threads, and save a draft reply to customer [ID] explaining [resolution]. Do not publish the reply.

Add an Internal Case Summary

Summarize the conversation and add a note for teammates.

/oo Help Scout: Read all threads in conversation [ID] and add an internal note summarizing the issue, attempted fixes, and unresolved questions.

Start Working with Help Scout

Install OOMOL

Set up oo CLI and the oo Skill in your agent.
Install OOMOL →
Connect Help Scout

Configure your own Help Scout OAuth client, then authorize the account.
Connect Help Scout →
Give Your Agent a Task

Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →

Choose Your Agent

Codex Claude Code Cursor Hermes

Help Scout access and an OAuth application client ID and secret.
Tag and custom-field replacement operations replace the complete selection; retain existing values you want to keep.

Help Scout Tools

Help Scout connects inboxes, conversations, customer records, and conversation management. Full message reading uses the thread list; embedded conversation threads are previews.

Conversations and Customers

Find cases and customers, then read complete conversation threads.

Replies and Case Management

Save or publish replies, add internal notes, change status or assignment, and snooze conversations.

24 tools

List Inboxes

List the Help Scout inboxes available to the connected user.

helpscout.list_inboxes

List Inbox Folders

List the folders and conversation counts in a Help Scout inbox.

helpscout.list_inbox_folders

List Inbox Custom Fields

List the custom field definitions and dropdown options for a Help Scout inbox.

helpscout.list_inbox_custom_fields

List Saved Replies

List the approved saved reply templates available in a Help Scout inbox.

helpscout.list_saved_replies

Get Saved Reply

Get the complete email and chat content of a Help Scout saved reply.

helpscout.get_saved_reply

List Users

List Help Scout users, optionally filtered by email or inbox.

helpscout.list_users

List Tags

List tags used across the connected Help Scout account.

helpscout.list_tags

List Workflows

List Help Scout workflows, including the manual automations that can be run.

helpscout.list_workflows

List Conversations

List and filter conversations in the connected Help Scout account.

helpscout.list_conversations

Get Conversation

Get one Help Scout conversation by ID.

helpscout.get_conversation

List Threads

List the complete threads belonging to a Help Scout conversation.

helpscout.list_threads

List Customers

List and filter customers in the connected Help Scout account.

helpscout.list_customers

Get Customer

Get one Help Scout customer by ID.

helpscout.get_customer

Create Customer

Create a Help Scout customer with a primary email address.

helpscout.create_customer

Create Conversation

Create a Help Scout conversation with one initial text thread.

helpscout.create_conversation

Create Reply

Add a published reply or draft reply to a Help Scout conversation.

helpscout.create_reply

Create Note

Add an internal note to a Help Scout conversation.

helpscout.create_note

Run Manual Workflow

Run a configured Help Scout manual workflow on up to 50 conversations.

helpscout.run_manual_workflow

Replace Conversation Custom Fields

Replace the complete custom field state of a Help Scout conversation.

helpscout.replace_conversation_custom_fields

Snooze Conversation

Snooze a Help Scout conversation until a specific future time.

helpscout.snooze_conversation

Unsnooze Conversation

Remove the snooze from a Help Scout conversation and return it to its queue.

helpscout.unsnooze_conversation

Set Conversation Status

Replace the status of a Help Scout conversation.

helpscout.set_conversation_status

Assign Conversation

Assign a Help Scout conversation to a user or leave it unassigned.

helpscout.assign_conversation

Replace Conversation Tags

Replace the complete tag list on a Help Scout conversation.

helpscout.replace_conversation_tags

Frequently Asked Questions

Can I review a reply before it is sent?

Yes. Specify that the reply must be saved as a draft. A published reply is a different choice within the reply operation.

How do I get the full conversation?

Read the thread list for the conversation and continue through its results as needed. Embedded threads in conversation lookups are previews.

Is an internal note a customer reply?

No. Internal notes are separate from customer replies. Ask for a note when the summary is intended for teammates.