Leina 
Wanta 
Review an Incident
Read long-layout incident details before preparing a summary.
/oo SolarWinds Service Desk: Read SolarWinds Service Desk incident [ID] with layout long and summarize returned details and open questions.
Connect SolarWinds Service Desk to Your AI Agent
Read incidents, create or revise incident records, and add explicit public or private comments. Ask your connected AI assistant to explain the results or carry out the specified operation.
6 tools API key
Try a SolarWinds Service Desk Task
Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.
oo Skill SolarWinds Service Desk
Add a Private Note
Save an explicitly private comment with notification choice.
/oo SolarWinds Service Desk: Add comment [note] to SolarWinds Service Desk incident [ID], is_private true, add_callbacks false.
Start Working with SolarWinds Service Desk
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Install OOMOL
Set up oo CLI and the oo Skill in your agent.
Install OOMOL → -
Connect SolarWinds Service Desk
Connect with an administrator-generated API token and account region.
Connect SolarWinds Service Desk → -
Give Your Agent a Task
Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →
Choose Your Agent
- An administrator-generated API token and correct hosted account region.
- State changes can close incidents. Comment visibility and notifications should be explicit; choose your account’s hosted region.
SolarWinds Service Desk Tools
SolarWinds Service Desk connects supported service operations to your AI assistant. Read incidents, create or revise incident records, and add explicit public or private comments.
Incident Records
List, read, create, and update incidents.
Incident Comments
Add public or private comments with optional notifications.
6 tools
List Incidents
List SolarWinds Service Desk incidents with pagination, layout, and creation or update time filters.
solarwinds_service_desk.list_incidents Get Incident
Get a SolarWinds Service Desk incident by ID, optionally including its long-layout details.
solarwinds_service_desk.get_incident Create Incident
Create a SolarWinds Service Desk incident with assignment, tags, related resources, and JSON custom fields.
solarwinds_service_desk.create_incident Update Incident
Update a SolarWinds Service Desk incident, including assignment, custom fields, or a state change that may close it.
solarwinds_service_desk.update_incident Delete Incident
Delete a SolarWinds Service Desk incident by its resource ID.
solarwinds_service_desk.delete_incident Create Incident Comment
Add a public or private comment to a SolarWinds Service Desk incident, optionally triggering notifications.
solarwinds_service_desk.create_incident_comment No matching tools.
Frequently Asked Questions
Can I create a private note?
Yes. Set is_private true when adding an incident comment.
Can a record update close a ticket?
Yes. Updating incident state can close it; specify state changes deliberately.
Which region should I use?
Choose us, eu, or au according to where the account is hosted.