Leina 
Wanta 
Summarize support tickets
Read ticket details and organize outstanding issues by priority.
/oo Freshservice: List tickets in workspace [ID] updated since [date]. Read the relevant details and summarize the unresolved issues by priority.
Connect Freshservice to Your AI Agent
Give AI a service desk workspace and the tickets or catalog request you want to handle.
6 tools API key
Try a Freshservice Task
Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.
oo Skill Freshservice
Request a catalog service
Find a catalog item and submit a request for the named requester.
/oo Freshservice: Find catalog items matching “laptop”. Create a service request for item [display ID], requester [email], quantity one, using these required fields: [values].
Start Working with Freshservice
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Install OOMOL
Set up oo CLI and the oo Skill in your agent.
Install OOMOL → -
Connect Freshservice
Connect your Freshservice API key and account domain; optionally set a default workspace ID.
Connect Freshservice → -
Give Your Agent a Task
Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →
Choose Your Agent
- A Freshservice API key and service desk domain.
Freshservice Tools
Freshservice connects IT support tickets with service catalog requests. This integration reads ticket details and locations and creates tickets or catalog requests.
Support ticket records
List and read tickets or create a ticket with requester, status, and priority.
Service catalog requests
Find catalog items and create requests in the chosen workspace.
6 tools
List Tickets
List Freshservice tickets with optional filters, pagination, and include expansions.
freshservice.list_tickets Get Ticket
Get one Freshservice ticket by identifier with optional include expansions.
freshservice.get_ticket Create Ticket
Create a Freshservice ticket for an incident or service request workflow.
freshservice.create_ticket List Locations
List Freshservice locations to help callers resolve account-level location metadata.
freshservice.list_locations List Service Catalog Items
List Freshservice service catalog items so callers can discover item display IDs before placing requests.
freshservice.list_service_catalog_items Create Service Request
Create a Freshservice service request for one service catalog item.
freshservice.create_service_request No matching tools.
Frequently Asked Questions
How do I choose the right workspace?
Supply a workspace ID for multi-workspace accounts, or use the default saved on the connection.
What do I need for a catalog request?
Use the catalog item display ID and supply the requester and any required custom fields.
Can AI create a support ticket?
Yes. Specify the subject, description, status, priority, and requester details.