Leina 
Wanta 
Summarize a customer’s tickets
Find a customer and organize their tickets by status and channel.
/oo Gorgias: Find Gorgias customer [email], then list their tickets. Summarize subjects, statuses, channels, and update dates with ticket IDs.
Connect Gorgias to Your AI Agent
Identify a customer or helpdesk view to get a concise picture of its support tickets.
6 tools API key
Try a Gorgias Task
Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.
oo Skill Gorgias
Start Working with Gorgias
-
Install OOMOL
Set up oo CLI and the oo Skill in your agent.
Install OOMOL → -
Connect Gorgias
Connect your Gorgias API key, REST API account email, and helpdesk domain.
Connect Gorgias → -
Give Your Agent a Task
Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →
Choose Your Agent
- Gorgias REST API credentials and helpdesk domain.
Gorgias Tools
Gorgias operations read helpdesk account data, users, customers, tickets, and tags. Ticket details include status and customer context.
Helpdesk records
Read customers and ticket summaries, inspect views through ticket filters, and list users and tags.
6 tools
Get Account
Retrieve the current Gorgias helpdesk account.
gorgias.get_account List Users
List Gorgias users with documented filters and ordering.
gorgias.list_users List Customers
List Gorgias customers with cursor pagination and lookup filters.
gorgias.list_customers List Tickets
List Gorgias tickets with cursor pagination and common filters.
gorgias.list_tickets Get Ticket
Retrieve one Gorgias ticket by identifier.
gorgias.get_ticket List Tags
List Gorgias tags with cursor pagination, search, and ordering.
gorgias.list_tags No matching tools.
Frequently Asked Questions
How do I find tickets for a customer?
Find their customer ID using an email or external ID, then filter tickets by that customer.
What can a ticket summary include?
Subject, status, channel, customer details, and creation or update dates; full conversation text is not guaranteed by the summary.
Can this connection reply to tickets?
Current operations read helpdesk records and do not include sending replies or changing ticket status.