Connect HelpDesk to Your AI Agent

Find the relevant ticket, read its details, and state whether new text should stay private or be public.

8 tools API key

Try a HelpDesk Task

Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.

oo Skill HelpDesk

Summarize Support Tickets

Search a subject or period and read selected tickets to summarize issues.

/oo HelpDesk: Find HelpDesk tickets matching [search query] created between [start date] and [end date]. Read relevant tickets and summarize customer issues, priorities, and assignments.

Add a Private Ticket Note

Add your supplied note for agents without making it a public message.

/oo HelpDesk: Add this private plain-text note to HelpDesk ticket [ticket UUID]: [note text]. Keep it visible to agents only.

Start Working with HelpDesk

Install OOMOL

Set up oo CLI and the oo Skill in your agent.
Install OOMOL →
Connect HelpDesk

Connect a HelpDesk Personal Access Token and Account ID.
Connect HelpDesk →
Give Your Agent a Task

Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →

Choose Your Agent

Codex Claude Code Cursor Hermes

A token with the required account access, including accounts--my:ro for connection validation, and its Account ID.
Messages are plain text and do not include attachment uploads. Public messages and private agent notes are distinct choices.

HelpDesk Tools

HelpDesk connects ticket search, creation, updates, deletion, silo changes, and agent or team records for assignment.

Ticket Reading and Updates

Search and read tickets, create a ticket, or update its details and public or private message.

Assignment and Ticket Lifecycle

Read agents and teams, move tickets to another silo, or delete a chosen ticket.

8 tools

List Tickets

List and search HelpDesk tickets with documented filters and composite cursor pagination.

helpdesk.list_tickets

Get Ticket

Get one HelpDesk ticket by UUID.

helpdesk.get_ticket

Create Ticket

Create a HelpDesk ticket with a requester and plain-text first message; attachment transactions are intentionally excluded.

helpdesk.create_ticket

Update Ticket

Partially update a HelpDesk ticket and optionally add one plain-text public or private message.

helpdesk.update_ticket

Delete Ticket

Delete a HelpDesk ticket by UUID.

helpdesk.delete_ticket

Move Ticket To Silo

Move a HelpDesk ticket between the active, archive, trash, or spam silos.

helpdesk.move_ticket_to_silo

List Agents

List HelpDesk agents available for ticket assignment and following.

helpdesk.list_agents

List Teams

List HelpDesk teams available for ticket assignment and visibility.

helpdesk.list_teams

Frequently Asked Questions

How do I identify a ticket?

Search by subject, full-text query, or short ticket ID. Use the ticket UUID from the result for reading and updates.

Can a note stay private to agents?

Yes. Request a private note when adding text to a ticket. A public message uses a different visibility choice.

What does creating a ticket require?

Provide the requester’s email and the first plain-text message. Add a subject, priority, or assignment details when needed.