Bring the details of a selected support conversation into a concise case summary.
Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.
Extract the issue, previous responses and unresolved questions from a selected conversation.
/oo Dixa: Read Dixa conversation [conversation ID] and its available messages. Summarize the customer issue, actions already discussed and unresolved questions. Identify any gaps in the message history and cite relevant message identifiers when present.
Combine agent names with their current presence and connection status.
/oo Dixa: List Dixa agents and their current presence records. Match names to user IDs and summarize who is online, working or away, with the observation time where available.
Set up oo CLI and the oo Skill in your agent.
Install OOMOL →Connect with a Dixa API token created by an administrator.
Connect Dixa →Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →Choose Your Agent
Inspect Dixa conversations, customer records, agents and presence information. AI can organize message content into a case summary and relate agent IDs to the current presence records.
Read a selected conversation and messages, and find customer details by contact information.
Inspect agent profiles and current presence records.
List Dixa agents and admins with optional email or phone filtering.
Leina 
Wanta 
dixa.list_agents Get one Dixa agent or admin by ID.
dixa.get_agent List presence status for Dixa agents and admins.
dixa.list_presence List Dixa end users with optional email, phone, or external ID filtering.
dixa.list_end_users Get one Dixa end user by ID.
dixa.get_end_user Get one Dixa conversation by ID.
dixa.get_conversation List all messages for a Dixa conversation from oldest to newest.
dixa.list_conversation_messages No matching tools.
Provide the Dixa conversation ID and the questions you want answered. Customer contact information can help with a separate customer lookup.
The customer issue, responses, decisions and open questions found in the retrieved messages. It should flag missing context rather than assume the case is resolved.
Presence describes the agent status reported at the time of the request. It is useful for a current overview, not a future staffing schedule.
Manage which optional storage OOMOL can use. You can change these choices from the footer at any time.