Leina 
Wanta 
Review a Ticket Record
Summarize a ticket’s subject, status, ownership, and tags.
/oo LiveAgent: Read LiveAgent ticket [ticket ID]. Summarize its subject, status, department, owner, and tags. Mark any missing details rather than guessing.
Connect LiveAgent to Your AI Agent
Look up ticket ownership and status or record a new support request in a chosen department.
12 tools API key
Try a LiveAgent Task
Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.
oo Skill LiveAgent
Record a Support Request Without Email
Create a departmental ticket with an initial message while skipping email delivery.
/oo LiveAgent: Create a LiveAgent ticket for contact [contact email] in department [department ID], recipient [recipient email], subject “[subject]”, and initial message “[message]”. Do not send email.
Start Working with LiveAgent
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Install OOMOL
Set up oo CLI and the oo Skill in your agent.
Install OOMOL → -
Connect LiveAgent
Connect a LiveAgent API key and account URL.
Connect LiveAgent → -
Give Your Agent a Task
Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →
Choose Your Agent
- An API key from your LiveAgent administration panel and the root account URL or custom domain.
- Ticket details provide case records; there is no separate conversation-message retrieval operation here.
LiveAgent Tools
This connection reads and updates LiveAgent tickets and contacts and reads contact groups and departments.
Read and Maintain Tickets
List and inspect ticket records, create cases, and update ownership, status, tags, or other editable fields.
Contacts and Department Directory
Read or maintain contacts and look up contact groups and departments.
12 tools
List Tickets
List LiveAgent tickets with page pagination, sorting, and optional filters.
liveagent.list_tickets Get Ticket
Get a LiveAgent ticket by ID.
liveagent.get_ticket Create Ticket
Create a LiveAgent ticket with an initial message.
liveagent.create_ticket Update Ticket
Update mutable fields on a LiveAgent ticket.
liveagent.update_ticket List Contacts
List LiveAgent contacts with pagination, sorting, and filters.
liveagent.list_contacts Get Contact
Get a LiveAgent contact by ID.
liveagent.get_contact Create Contact
Create a LiveAgent contact.
liveagent.create_contact Update Contact
Update mutable fields on a LiveAgent contact.
liveagent.update_contact List Groups
List LiveAgent contact groups.
liveagent.list_groups Get Group
Get a LiveAgent contact group by ID.
liveagent.get_group List Departments
List LiveAgent departments with pagination, sorting, and filters.
liveagent.list_departments Get Department
Get a LiveAgent department by ID.
liveagent.get_department No matching tools.
Frequently Asked Questions
What is needed to create a ticket?
Provide the contact identifier, usually an email address, department ID, recipient email, subject, and initial message. Specify whether mail should be sent.
How can I choose the department?
Ask to list departments and use the chosen department ID for the new ticket or a department update.
Can a ticket summary include the full conversation?
The listed operations retrieve ticket records, not a separate full conversation transcript. Summarize only content present in the ticket response.