Leina 
Wanta 
Research Support Tickets
Search tickets and read selected content before summarizing.
/oo SupportBee: Search [query], get ticket [ID] and summarize the reported problem and prior context.
Connect SupportBee to Your AI Agent
Use AI with SupportBee to search tickets, inspect their content and create a supplied support request.
17 tools API key
Try a SupportBee Task
Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.
oo Skill SupportBee
Create a Support Request
Create a ticket with supplied subject, requester and body.
/oo SupportBee: Create ticket subject [subject], requester_email [email], text [body], notify_requester false.
Start Working with SupportBee
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Install OOMOL
Set up oo CLI and the oo Skill in your agent.
Install OOMOL → -
Connect SupportBee
Provide a SupportBee API token and company subdomain.
Connect SupportBee → -
Give Your Agent a Task
Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →
Choose Your Agent
- Access to the target SupportBee desk and tickets.
- Specify ticket IDs or query text. Creating tickets may notify the requester when notify_requester is enabled.
SupportBee Tools
Use AI with SupportBee to search tickets, inspect their content and create a supplied support request.
Research Support Tickets
Search tickets and read selected content before summarizing.
Create a Support Request
Create a ticket with supplied subject, requester and body.
17 tools
List Tickets
List SupportBee tickets with optional official ticket filters.
supportbee.list_tickets Search Tickets
Search SupportBee tickets by query text with optional pagination filters.
supportbee.search_tickets Get Ticket
Retrieve a SupportBee ticket by ID.
supportbee.get_ticket Create Ticket
Create a SupportBee ticket with JSON body content and optional email recipients.
supportbee.create_ticket List Ticket Replies
List replies for a SupportBee ticket.
supportbee.list_ticket_replies Get Ticket Reply
Retrieve one SupportBee ticket reply by ticket ID and reply ID.
supportbee.get_ticket_reply Create Ticket Reply
Create a SupportBee ticket reply with JSON body content.
supportbee.create_ticket_reply List Ticket Comments
List comments for a SupportBee ticket.
supportbee.list_ticket_comments Create Ticket Comment
Create a SupportBee ticket comment with JSON body content.
supportbee.create_ticket_comment List Labels
List custom SupportBee labels for the connected desk.
supportbee.list_labels Add Label To Ticket
Add an existing SupportBee label to a ticket.
supportbee.add_label_to_ticket Remove Label From Ticket
Remove a SupportBee label from a ticket.
supportbee.remove_label_from_ticket List Users
List SupportBee users and customer groups.
supportbee.list_users Get User
Retrieve one SupportBee user or customer group by ID.
supportbee.get_user Create User
Create a SupportBee user or customer group.
supportbee.create_user Update User
Update a SupportBee user or customer group by ID.
supportbee.update_user List Teams
List SupportBee teams with optional user expansion filters.
supportbee.list_teams No matching tools.
Frequently Asked Questions
Can ticket creation notify the requester?
The input includes notify_requester. Set it explicitly according to your task.
How is the desk selected?
The connection company subdomain selects the SupportBee desk.
What should I specify in my request?
Specify ticket IDs or query text. Creating tickets may notify the requester when notify_requester is enabled.