Leina 
Wanta 
Research a Support Ticket
Search tickets and read their article context.
/oo Zammad: Search tickets [query], get ticket [ID], list its articles and summarize prior handling.
Connect Zammad to Your AI Agent
Use AI with Zammad to search tickets, read their articles and add a supplied update.
9 tools API key
Try a Zammad Task
Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.
oo Skill Zammad
Add a Ticket Update
Add supplied text to a known ticket with explicit visibility.
/oo Zammad: Create article on ticket [ID], body [text], internal [boolean].
Start Working with Zammad
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Install OOMOL
Set up oo CLI and the oo Skill in your agent.
Install OOMOL → -
Connect Zammad
Provide a Zammad Access Token and public instance base URL.
Connect Zammad → -
Give Your Agent a Task
Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →
Choose Your Agent
- Access to the target Zammad tickets and article-writing permissions when needed.
- Use ticket IDs and endpoint search syntax. Specify whether an added article is internal or external according to its schema.
Zammad Tools
Use AI with Zammad to search tickets, read their articles and add a supplied update.
Research a Support Ticket
Search tickets and read their article context.
Add a Ticket Update
Add supplied text to a known ticket with explicit visibility.
9 tools
Get Current User
Retrieve the Zammad user associated with the connected access token.
zammad.get_current_user List Tickets
List tickets visible to the connected Zammad user.
zammad.list_tickets Search Tickets
Search Zammad tickets with the endpoint search syntax.
zammad.search_tickets Get Ticket
Retrieve one Zammad ticket by ID.
zammad.get_ticket Create Ticket
Create a Zammad ticket with its initial text article.
zammad.create_ticket Update Ticket
Update documented mutable fields on a Zammad ticket.
zammad.update_ticket List Ticket Articles
List articles belonging to a Zammad ticket.
zammad.list_ticket_articles Create Ticket Article
Add a text article to an existing Zammad ticket.
zammad.create_ticket_article Search Users
Search Zammad users by login, email, name, or endpoint search expression.
zammad.search_users No matching tools.
Frequently Asked Questions
Is ticket metadata the complete conversation?
Read list_ticket_articles for the ticket’s individual articles.
Can I create a new ticket?
create_ticket requires title, group, customer and initial body.
What should I specify in my request?
Use ticket IDs and endpoint search syntax. Specify whether an added article is internal or external according to its schema.