Connect Freshdesk to Your AI Agent

Choose a requester or ticket to read the support history and extract the facts needed for follow-up.

4 tools API key

Try a Freshdesk Task

Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.

oo Skill Freshdesk

Summarize a Support Conversation

Combine ticket details with its conversation history.

/oo Freshdesk: Read Freshdesk ticket [ticket ID] and all its conversations. Summarize the customer’s issue, actions already taken, and unresolved questions, with source conversation references.

Find a Customer’s Tickets

List tickets for a requester and inspect relevant cases.

/oo Freshdesk: List Freshdesk tickets for requester email [email], updated since [date and time]. Read relevant tickets and summarize the issues by ticket ID.

Prepare reply wording

Use the ticket discussion to draft a response for review in chat.

/oo Freshdesk: Read Freshdesk ticket [ticket ID] and its conversations. Propose a reply acknowledging what the customer already tried and asking only for the missing details. Return the wording here.

Start Working with Freshdesk

Install OOMOL

Set up oo CLI and the oo Skill in your agent.
Install OOMOL →
Connect Freshdesk

Connect a Freshdesk API key and your helpdesk domain.
Connect Freshdesk →
Give Your Agent a Task

Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →

Choose Your Agent

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An API key with access to the relevant tickets and the account domain.
Reading one ticket does not include every conversation; retrieve its conversations for a full discussion summary.

Freshdesk Tools

The connection reads Freshdesk account details, tickets, and ticket conversations. It supplies ticket context for analysis without writing replies or changing status.

Find and Read Tickets

Filter tickets by requester or update time and read ticket details.

Read Conversation History

Retrieve the messages attached to a selected ticket for analysis.

4 tools

Get Account

Get Freshdesk account details for the current API key.

freshdesk.get_account

List Tickets

List Freshdesk tickets with optional filters and include expansions.

freshdesk.list_tickets

Get Ticket

Get a single Freshdesk ticket by identifier.

freshdesk.get_ticket

List Ticket Conversations

List conversations attached to a Freshdesk ticket.

freshdesk.list_ticket_conversations

Frequently Asked Questions

Can I focus on one customer?

Yes. Filter ticket lists by requester email or requester ID.

Can the summary include the discussion?

Read ticket conversations alongside the ticket details, and request all relevant conversation pages.

Can AI send a reply through this connection?

The current operations read tickets and conversations. Sending replies is not included.