Ask AI to read the conversation, check the customer context, and consult help articles before you decide how to respond.
Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.
Read a conversation and its replies to prepare a handoff with the issue and open questions.
/oo Intercom: Read Intercom conversation [conversation ID] and summarize the issue, responses so far, and unanswered questions for a support handoff.
Combine a contact profile with recent events to understand the customer’s reported experience.
/oo Intercom: Look up Intercom contact with external ID [external ID], read their recent events, and summarize the activity relevant to this issue: [issue].
Use your help center articles to prepare suggested wording with references for review.
/oo Intercom: Read Intercom conversation [conversation ID]. Find relevant help articles and propose a reply with article references. Return the wording here for review.
Put the next support action into the conversation for your team.
/oo Intercom: Read Intercom conversation [conversation ID] and add an internal note as admin [admin ID]: [handoff instructions].
Set up oo CLI and the oo Skill in your agent.
Install OOMOL →Authorize your Intercom workspace.
Connect Intercom →Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →Choose Your Agent
This connection brings Intercom conversations, contacts, tickets, events, and help articles into your AI tasks. It also supports contact updates and explicit conversation replies or status changes.
Read conversations, post replies or notes, and close or reopen a conversation when instructed.
Search and update contact profiles, inspect recent events, and look up company information.
Find tickets and retrieve their details or read help center articles for support research.
Get the currently authorized Intercom admin and workspace metadata.
Leina 
Wanta 
intercom.get_current_admin List Intercom admins for the current workspace.
intercom.list_admins Get a single Intercom admin by identifier.
intercom.get_admin List Intercom contacts with cursor-based pagination.
intercom.list_contacts Search Intercom contacts with the official search DSL.
intercom.search_contacts Get a single Intercom contact by identifier.
intercom.get_contact Get a single Intercom contact by external ID.
intercom.get_contact_by_external_id Create a new Intercom contact.
intercom.create_contact Update an existing Intercom contact.
intercom.update_contact List Intercom companies with pagination.
intercom.list_companies Get a single Intercom company by company ID or name.
intercom.get_company List Intercom conversations with cursor-based pagination.
intercom.list_conversations Get a single Intercom conversation with its conversation parts.
intercom.get_conversation Reply to an Intercom conversation as an admin.
intercom.reply_to_conversation Close an Intercom conversation.
intercom.close_conversation Reopen an Intercom conversation.
intercom.reopen_conversation List recent Intercom data events for one user or lead.
intercom.list_events List all Intercom tags for the current workspace.
intercom.list_tags Read Intercom workspace, conversation, or grouped counts.
intercom.get_counts Get a single Intercom ticket by internal ticket identifier.
intercom.get_ticket Search Intercom tickets with the official search DSL.
intercom.search_tickets Get the status of an Intercom asynchronous job.
intercom.get_job_status List Intercom help center articles.
intercom.list_articles Get a single Intercom help center article by identifier.
intercom.get_article No matching tools.
It can cover the customer issue, the replies already made, and unresolved questions from the conversation history. Provide the conversation ID and the focus of the handoff.
Yes. It can list and read help articles and combine them with the conversation context. Ask for proposed wording in your AI conversation when you want to review it before posting.
Reading and proposing wording does not send a message. An explicit reply instruction posts a message as the admin you specify; choose a customer reply or an internal note.
These tasks use Intercom records and articles through your authorized account. The assistant in your AI product processes them; this integration does not invoke Fin.
Manage which optional storage OOMOL can use. You can change these choices from the footer at any time.