Ask AI to extract the customer issue, previous responses, and next steps from a ticket before preparing a handoff or reply.
Copy a prompt into your agent with the oo Skill installed. Add your page links and source notes before running it.
Extract the issue, attempted fixes, and unanswered questions from ticket comments.
/oo Zendesk: Read Zendesk ticket [ticket ID] and the comments retrieved. Summarize the customer issue, attempted fixes, and outstanding questions, noting any limits to the history.
Save a concise ticket summary as an internal note for the next support agent.
/oo Zendesk: Read Zendesk ticket [ticket ID] and add an internal note summarizing the issue, actions taken, and this next step: [instruction].
Use the ticket context and your approved wording to post a public response.
/oo Zendesk: Read Zendesk ticket [ticket ID], then post this approved wording as a public reply: [reply text].
Set up oo CLI and the oo Skill in your agent.
Install OOMOL →Connect through Zendesk authorization or an API token.
Connect Zendesk →Use /oo with the pages to read, the changes to make, and where to save the result.
Connection Guide →Choose Your Agent
Zendesk connects support tickets with customer and organization records. An assistant can read tickets and comments, update ticket fields, and add public replies or internal notes.
List tickets and read individual tickets with their comments.
Create tickets, update status or assignment, and add customer replies or internal notes.
Find users and read organization details to add context to a support issue.
Get the current authenticated Zendesk user.
Leina 
Wanta 
zendesk.get_current_user List Zendesk tickets with offset or cursor pagination.
zendesk.list_tickets Get a Zendesk ticket and its comments by identifier.
zendesk.get_ticket Create a Zendesk ticket with an initial comment.
zendesk.create_ticket Update fields on an existing Zendesk ticket.
zendesk.update_ticket Append a public reply or internal note to a Zendesk ticket.
zendesk.reply_to_ticket List Zendesk users with optional role and pagination filters.
zendesk.list_users Get a Zendesk user by identifier.
zendesk.get_user Search Zendesk users by email address or name.
zendesk.search_users List Zendesk organizations with pagination.
zendesk.list_organizations Get a Zendesk organization by identifier.
zendesk.get_organization No matching tools.
Yes. Ask for a summary of the ticket and comments. Reading a ticket does not post a reply or change its fields.
An internal note is for the support team; a public reply is customer facing. Specify which one you want whenever you ask the assistant to add a message.
Yes. Ask it to read the ticket and return proposed wording in the conversation. Posting that wording to Zendesk requires a separate instruction to add a reply or note.
Yes. Supply the token, the associated user email, and your Zendesk subdomain. Account authorization is also supported.
Manage which optional storage OOMOL can use. You can change these choices from the footer at any time.
