Create a Zendesk App and Connect OOMOL

Open OOMOL App Connections, find the app, and choose Add account. Follow these steps when asked to provide your own app credentials. You will need an account that can create or manage the app on the provider’s website; ask your administrator for help if you cannot access those settings.

1. Create or open the app

1. Sign in to Zendesk.
2. Sign in as a Zendesk administrator. In Admin Center, open Apps and integrations > APIs > OAuth clients and add a client. Enter a name and choose Confidential as the client kind.

2. Set the callback URL

In the account form, copy the full Redirect URI. If an authentication method is shown, choose OAuth2. Paste it into Redirect URLs in the provider’s app settings and save. Keep the address unchanged, including its path and trailing slash.

3. Save the credentials

Copy Unique identifier as the client ID. Save the client and copy the complete Secret while it is displayed. Allow read and write scopes for the operations you need.

In OOMOL’s OAuth client configuration, paste Unique identifier into Client ID and Secret into Client Secret, then save.

4. Connect your account

1. In OOMOL, open the connection settings and continue with OAuth2.
2. In OOMOL’s Subdomain field, enter only the account prefix: for acme.zendesk.com, enter acme. Sign in to that Zendesk account and approve access.
3. Return to OOMOL and confirm that the account is connected. Read your Zendesk user information and check the name and email address.

If you cannot connect

If authorization fails, check the subdomain and unique identifier. If an operation is denied, ask an administrator to check your Zendesk role and the client’s allowed scopes.

Official setup instructions