Create a Help Scout App and Connect OOMOL

Open OOMOL App Connections, find the app, and choose Add account. Follow these steps when asked to provide your own app credentials. You will need an account that can create or manage the app on the provider’s website; ask your administrator for help if you cannot access those settings.

1. Create or open the app

1. Sign in to Help Scout.
2. Use an active Help Scout user account. Open Your Profile > My apps and choose Create My App, then enter an app name.

2. Set the callback URL

In the account form, copy the full Redirect URI. If an authentication method is shown, choose OAuth2. Paste it into Redirection URL in the provider’s app settings and save. Keep the address unchanged, including its path and trailing slash.

3. Save the credentials

Save the app and copy its App ID and App Secret.

In OOMOL’s OAuth client configuration, paste App ID into Client ID and App Secret into Client Secret, then save.

4. Connect your account

1. In OOMOL, open the connection settings and continue with OAuth2.
2. Sign in with the Help Scout account whose inboxes you want to use and approve access.
3. Return to OOMOL and confirm that the account is connected. List your Help Scout inboxes and check that the inbox you need appears.

If you cannot connect

If the connection cannot access an inbox, ask your Help Scout administrator to check your account status and inbox access.

Official setup instructions